Refund policy

Return and Refund Policy

At Captivating Conversation Starters, your satisfaction is very important to us. We take pride in offering products designed to inspire, connect, and bring joy. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

We accept returns for most items within 30 days of delivery.
To be eligible for a return, items must be:

  • Unused, unwashed, and in their original condition and packaging

  • Accompanied by proof of purchase (order number or receipt)

Please note:

  • Digital downloads, personalized items, and clearance sale items are non-returnable and non-refundable.

  • Returns requested outside the 30-day window may not be accepted.

How to Initiate a Return

To start a return, please contact our customer service team at contactus@captivatingconversationstarters.com with the following information:

  1. Your full name and order number

  2. The item(s) you wish to return

  3. The reason for the return

  4. Photos of the item (if damaged or defective)

Once your request is approved, we will provide you with return shipping instructions and the appropriate return address.

Return Shipping Costs

  • If the return is due to an error on our part (defective or incorrect item), we will cover the return shipping cost.

  • For all other returns, customers are responsible for return shipping fees.

  • Original shipping costs are non-refundable, unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that:

  • Refund processing times may vary depending on your bank or credit card provider.

  • Shipping costs are not refunded unless the return is due to a damaged, defective, or incorrect item.

Exchanges

We offer exchanges for defective or damaged items.
If you need to exchange a product for the same item, email us at contactus@captivatingconversationstarters.com within 7 days of receiving your order. We will guide you through the exchange process.

Damaged or Defective Items

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at contactus@captivatingconversationstarters.com.
Include:

  • Your order number

  • Photos of the damaged or incorrect item

  • A brief description of the issue

We will promptly replace or refund the item at no additional cost to you.

Digital Products and Instant Downloads

Because digital items are available immediately upon purchase, all digital downloads, printables, and instant access products are final sale and non-refundable.
If you experience a technical issue accessing your digital file, contact us and we’ll gladly assist you.

Cancellations

Orders may be canceled within 24 hours of purchase, as long as they have not yet entered processing or shipping.
Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have questions about our return or refund process, please reach out to:
Email: contactus@captivatingconversationstarters.com
Mailing Address: 2326 Blackstone Dr, Winterville, NC 28590

Commitment to Customer Satisfaction

At Captivating Conversation Starters, we stand behind the quality of our products and value your trust. Our goal is to make every purchase a positive experience through clear communication, reliable service, and responsive support.