Shipping policy

Shipping Policy – Captivating Conversation Starters

At Captivating Conversation Starters, we are committed to providing a reliable and transparent shopping experience. Please review our shipping policy to understand how and when your order will arrive.

Processing and Shipping Time

Orders ship within 1 - 7 business days after order confirmation and payment verification.
Orders are not processed, shipped, or delivered on weekends or holidays.

If there is a delay due to high order volume or supply issues, we will notify you by email with an updated shipping estimate.

Domestic Shipping (United States)

We ship throughout the United States. Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

Estimated delivery timeframes:

  • Economy: 5 - 14 business days after shipment

  • Standard: 3 - 7 business days

  • Expedited: 1 -3 business days

Delivery times are estimates and may vary depending on the carrier, location, and external factors such as weather or seasonal volume.

Free Shipping Offer

Captivating Conversation Starters offers free standard shipping on U.S. orders over $75 when you use code FREESHP75 at checkout.
This offer applies to qualifying orders shipped within the United States only and cannot be combined with other discounts.
Free shipping will be applied automatically when conditions are met. Delivery times follow the standard shipping estimates listed above.

International Shipping

We offer international shipping to select countries.
Shipping fees and delivery times are calculated at checkout.

Please note:

  • Customs duties, import taxes, and other fees are not included in your purchase price or shipping cost.

  • These charges are the responsibility of the customer and may vary depending on the destination country.

  • Delivery times may be extended due to customs clearance.

Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 24 hours to update once the carrier scans your package.

You can track your order directly through the carrier’s website (USPS, UPS, FedEx, or DHL).

Shipping Carriers

We use trusted shipping carriers, including USPS, UPS, FedEx, and DHL.
The carrier used for your order will depend on your location and selected delivery option.

Shipping to P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses using USPS.
Please allow additional time for delivery to APO/FPO locations.

Shipping Delays

While we strive to meet all estimated delivery windows, delays can occur due to:

  • Severe weather conditions

  • Carrier or customs delays

  • Seasonal volume increases

Captivating Conversation Starters is not responsible for delays caused by third-party carriers or customs processes.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at contactus@captivatingconversationstarters.com.
Include your order number and photos (if applicable). We will work with the carrier to resolve the issue as quickly as possible.

Returns and Exchanges

For details regarding returns or exchanges, please visit our Return and Refund Policy page.

Contact Us

For any shipping-related questions, please contact:
Email: contactus@captivatingconversationstarters.com
Mailing Address: 2326 Blackstone Dr, Winterville, NC 28590

Commitment to Transparency

At Captivating Conversation Starters, we value your trust. Our goal is to provide high-quality products delivered on time, with full transparency about our processing and shipping practices.

We appreciate your business and look forward to providing you with captivating products that spark conversation!